• FEATURES
Benefits that you can enjoy using our web based customer management system:
- Our customer management system is a web based application that allows you to manage your contact and customer information as well as your employees' work schedule 24 hours a day 7 days a week from anywhere in the World, on any internet accessible device.
- Our management system provides timely access to critical contact, customer and scheduling information, even if you are on the go.
- We offer secure connection by SSL Certificate and many other features such as date and time of your last login w/IP address, all user logins, bad logins, first logins, number of online users, etc.
- Our system can send you an alert to your email account or to your mobile phone, when somebody logs in with your username and password to the system.
- You can organize your multiple offices to more virtual regions or locations that help you organize your large number of customers and employees.
- You can give customizable access to unlimited number of system users (FE: managers, administrators, sales representatives, technicians, etc.).
- You can create, edit, or even cancel schedules for your employees and customers.
- Our system does not allow you to duplicate a job for the same technician, on the same day, at the same time.
- Our system does not allow you to create a schedule for an employee, when this person is on vacation, or it is a national holiday.
- You can give your technicians access to their schedules, which they can review and print with maps, directions, special instructions or even comments.
- You can create customer reports, or view comments, service and billing history.
- You can quickly access and print economical statistics, activity reports, and compare the efficiency of employees.
- You can create customer satisfaction questionnaires.
- You can organize and access your employees' contact information, such as postal/email addresses, phone/mobile/fax numbers, and even add your own fields.
- You can use our internal messaging system to notify your employees about critical project information, even while on the go.
Should you interested in our customer management system, please contact us at 919.656.2875.